Privacy Policy

This Privacy Policy explains how ConPartsWorld ("we", "us"), a supplier of construction machinery and heavy-duty truck spare parts based in Jinan, Shandong, China, handles personal data collected through this website (conpartsworld.com) and through our business communication channels.

1. What we collect

When you send an inquiry through a form on this website, contact us by email, WhatsApp or Telegram, we collect only the information needed to answer you:

• Identity & contact details — your name, company name, email address and telephone / messaging number.
• Inquiry content — the machine models, part numbers, quantities, destination and any requirements or attachments you send us.
• Business correspondence — the messages, quotations and documents exchanged while we handle your request.

We do not use advertising or analytics trackers on this website: there is no Google Analytics, no advertising pixel and no cross-site tracking script. We do not knowingly collect data about children, and we do not collect special-category data.

2. Why we use it

• To prepare and send quotations, verify technical fitment and process your order;
• To arrange shipping, customs documentation and after-sales support;
• To keep business records required for accounting, tax and export compliance;
• To answer questions and follow up on inquiries you have sent us.

We process your data because you asked us to (pre-contractual steps and performance of a contract), because we have a legitimate interest in responding to business inquiries, and to comply with legal obligations such as export, tax and accounting rules.

3. How long we keep it

Inquiry correspondence is kept for up to 24 months from the last contact so that we can follow up and resolve disputes. If an order is placed, the related commercial, shipping and accounting records are kept for as long as required by applicable tax, customs and export-control law. Data that is no longer needed is deleted or anonymised.

4. Who we share it with

We do not sell or rent personal data, and we do not share it for third-party marketing. We share it only with service providers that help us operate, and only as far as necessary:

• Our website hosting provider, which stores this site and its log files;
• Our email, messaging and file-storage providers, which transmit and archive correspondence;
• Freight forwarders, couriers, customs brokers and banks, where this is required to execute an order you placed;
• Public authorities, where we are legally required to disclose information.

These providers process data on our instructions and are expected to protect it with appropriate safeguards. Where data is transferred outside your country, we take reasonable steps to ensure it remains protected.

5. Your rights

Subject to applicable law (including the EU/UK GDPR, where it applies to you), you may request to:

• access the personal data we hold about you;
• have inaccurate or incomplete data corrected;
• have your data deleted, where we are not required to keep it;
• restrict or object to certain processing;
• receive the data you gave us in a portable form;
• withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, email inquiry@conpartsworld.com with the subject line "Privacy request". We will verify your identity and reply within the period required by applicable law. If you are not satisfied with our response, you may complain to your local data protection authority.

6. Security

This website is served over HTTPS. We restrict access to inquiry data to the staff and partners who need it to handle your request, and we keep only the information required for our business and legal obligations. We also keep an internal record of the parts we supply and their supporting documents so that we can answer product, warranty and customs questions later.

7. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The effective date at the top of this page always shows the current version.

8. Contact

Questions about this policy or about your data: inquiry@conpartsworld.com — ConPartsWorld, Jinan, Shandong, China. (Full legal entity name, registration number and registered address will be added here once available.)